Shipping Policy

This Shipping Policy outlines the delivery procedures for orders placed on viviblank.shop, operated by XL TRADING ECOM LIMITED. Please read this policy carefully to understand our shipping times, costs, and related information.

1. Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays in Hong Kong) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume sales periods or due to unforeseen circumstances, processing times may be slightly longer. We will notify you if there is any significant delay.

2. Shipping Destinations

We currently ship to all countries within Europe. We do not ship outside of Europe at this time.

3. Shipping Methods, Costs & Delivery Times

Shipping Carrier: We partner with reputable international courier services (e.g., DHL, FedEx, or similar) to ensure reliable delivery.

Shipping Costs: Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery destination. The final cost will be displayed before you complete your purchase.

Delivery Times: Once your order has been shipped, the estimated transit time is between 7 and 12 business days. Please note:

These times are estimates and not guaranteed delivery dates.

Transit times may vary due to factors beyond our control, such as customs clearance procedures, weather conditions, or carrier delays.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s journey. You can use this to get real-time updates on the status of your delivery.

5. Customs, Duties, and Import Taxes

Important: XL TRADING ECOM LIMITED is the seller and exporter of record. The customer is the official importer of record for all shipments.

As your order is shipping from outside the European Union, it may be subject to import duties, taxes (such as VAT), and customs clearance fees levied by the destination country.

These charges are the sole responsibility of the customer. We have no control over these costs and cannot predict their amount.

Payment of these charges is necessary for the release of your goods from customs. Your local customs office can provide more information on applicable rates and procedures.

6. Damaged or Lost Packages

6.1. Damaged Shipment:
We take great care in packaging our products to ensure they arrive safely. However, if your package appears damaged upon delivery:

Do not refuse the delivery.

Please note the damage on the carrier’s delivery receipt (if possible, take a photo).

Contact us immediately at info@viviblank.shop within 48 hours of delivery, providing your order number and photos of the damaged product and packaging. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

6.2. Lost Shipment:
If your tracking information shows that your package was delivered but you have not received it, please contact your local postal office and neighbours first. If the package is still missing, contact us at info@viviblank.shop, and we will initiate an investigation with the shipping carrier.

7. Contact Us

If you have any questions about this Shipping Policy or your order, please contact our customer service team at:
Email: info@viviblank.shop