Privacy Policy
XL TRADING ECOM LIMITED (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website viviblank.shop or make a purchase from us.
Please read this privacy policy carefully. By using the Site and providing us with your data, you consent to the practices described in this policy.
- Data Controller
The data controller responsible for your personal data is:
XL TRADING ECOM LIMITED
(Business Registration Number: 79183376)
FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG
Email: info@viviblank.shop
- Information We Collect
We collect several types of information from and about users of our Site, including:
Personal Identification Information: Name, shipping address, email address, phone number.
Payment Information: Payment details (such as credit/debit card number or Klarna account information) are processed directly by our secured payment service providers. We do not store full payment card details on our servers.
Order Information: Details about the products you purchase, your order history, and return requests.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Usage Data: Information about how you use our Site, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- How We Use Your Information
We use the information we collect in the following ways:
To Fulfill Your Contract: To process and ship your orders, manage payments, fees, and charges, and to arrange for returns or warranty claims.
To Communicate With You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.
For Legal Compliance: To comply with applicable laws and regulations (e.g., tax, accounting).
For Our Legitimate Interests:
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences.
To prevent fraud and ensure the security of our Site and services.
For Marketing (with your consent): To send you promotional emails about new products, special offers, or other information we think you may find interesting, if you have explicitly consented to receive such marketing.
- Legal Basis for Processing Personal Data (For EEA Users)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. We typically rely on the following legal bases:
Performance of a Contract: Processing your data to fulfill the order you place with us.
Legal Obligation: Processing your data to comply with legal requirements.
Legitimate Interests: Processing for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Consent: Where you have given us clear consent, for example, to send you marketing communications.
- How We Share Your Information
We may share your personal data with the following categories of third parties:
Service Providers: We share your data with trusted third parties who assist us in operating our website, conducting our business, and serving you, such as:
Payment Processors (e.g., Stripe, Klarna) to securely process your payments.
Shipping and Fulfillment Partners (e.g., DHL, FedEx) to deliver your orders.
IT and Cloud Service Providers for hosting and data storage.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.
Legal Authorities: Where required by law, or to protect our rights, property, or safety, or the rights, property, and safety of others.
We do not sell, trade, or otherwise transfer your personally identifiable information to unrelated third parties.
- International Data Transfers
Your personal data is processed in Hong Kong and may also be processed in other countries outside the European Economic Area (EEA) by our service providers. We will ensure all transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure a level of protection equivalent to the GDPR.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax and legal purposes for a period of [e.g., 7 years] after they cease being customers.
- Your Data Protection Rights (EEA & UK)
If you are a resident of the EEA or the UK, you have the following data protection rights:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent – Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@viviblank.shop.
- Cookies
Our Site uses “cookies” to enhance User experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information, please see our dedicated [Cookie Policy] page.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
- Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: info@viviblank.shop
Address: XL TRADING ECOM LIMITED, FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG